Customer Service Specialist

Location: Buffalo, New York

Pay: $20/hour

Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Job Type: Full-time

Job Summary:

We are seeking a Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve product or service problems by clarifying customer complaints and determining the best solution.
• Process orders, returns, and exchanges accurately.
• Maintain customer records by updating account information.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Collaborate with other departments to address complex customer inquiries.
• Identify and escalate priority issues to the appropriate channels.
• Provide feedback on the efficiency of the customer service process.

Requirements:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

How to Apply:

Interested candidates are invited to apply by clicking the “Apply” button below. Applications will be accepted until the position is filled.